Returns & Refunds

Returns made clear

We want customers to shop with confidence. If something is wrong with your order, contact us as soon as possible so we can review the issue and help.

Contact us quicklyLet us know as soon as possible if an item arrives damaged, incorrect or missing.

Keep packagingPlease keep product packaging and delivery packaging while we review the issue.

Food & fragrance careSome products may have return limits for hygiene, safety and packaging reasons.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect or incomplete, contact us with your order number, photos if relevant, and a short explanation of the issue.

Food, fragrance and hygiene products

Because Abrar Store sells groceries, fragrances and home essentials, returns may depend on the product type, packaging condition and whether the item has been opened or used.

Refunds

Approved refunds are normally returned to the original payment method through Shopify. Processing times may depend on your bank or payment provider.

Before sending anything back

Contact us first so we can review the issue.
Do not dispose of packaging until we confirm the next step.
Include your order number when contacting us.
Returned items should be unused and in suitable packaging unless the issue is damage or fault.

Need support with an order?

Send us your order number and photos if something has arrived damaged or incorrect.